FAQs

Answers to common questions about HomeKeep™

What is HomeKeep™?

HomeKeep is a tech-enabled subscription service that provides homeowners with convenient ongoing home maintenance and easy access to home information. We help homeowners maintain their homes conveniently and affordably by:

  • Cataloging and registering all major home products (appliances, mechanicals, etc.)
  • Creating accessible home product information and maintenance records.
  • Setting up maintenance appointments and inspections two times per year.
  • Configuring ongoing maintenance plans that fit the unique needs of each home.

While many homeowners perform some level of home upkeep, the full to-do list of maintenance tasks is surprisingly long and costly. We take care of everything that must be done over the course of a year, to ensure your home is kept in pristine condition.

How does HomeKeep™ work?

HomeKeep combines technology and services. After you pick the right package for your home type, you simply download our mobile application (iOS or Android), setup your first appointment to have your home products cataloged, and receive bi-annual maintenance appointments thereafter.

During the initial home cataloging appointment, we perform a walk-through of your home collecting the information needed to register your major home components with the manufactures and to customize the ideal annual home maintenance package. We then organize all your home product details in the app for you to refer to at any time.

Once your home has been cataloged and your package is set up, we will notify you (by email and in-app) when it’s time to service a part of your home. You then select an appointment at a time that works for you and provide any important notes (access information, etc.) right in the HomeKeep app. On the day of your appointment, the maintenance specialist will notify you when they are on the way.

Each appointment includes dozens of important home maintenance tasks, as well as a thorough inspection for preventative care. After each appointment is complete, you will receive a full report of all completed work and be notified of any items that need to be addressed sooner than your next appointment. This information is stored in the app providing easy-to-access home maintenance records.

Need help at any time? Along with general support, you will be assigned a personal human concierge to assist with any follow-up tasks, problems or questions you may have.

How much does HomeKeep™ cost?

Our packages are based on the size of your home and are offered with both monthly or annual options. See our Pricing page for more detail.

Which specific markets does HomeKeep™ operate in?

Currently, HomeKeep is offered in the Madison, WI area only. However, we plan to expand into new markets soon. The Madison service area is defined by the following zip codes:

Brooklyn – 53521

Cambridge – 53523

Cottage Grove – 53527

Cross Plains – 53528

Deerfield – 53531

Deforest – 53532

Mc Farland – 53558

Marshall – 53559

Middleton – 53562

Morrisonville – 53571

Oregon – 53575

Stoughton – 53589

Sun Prairie – 53590

Verona – 53593

Waunakee – 53597

Windsor – 53598Madison – 53703, 53704, 53706, 53706, 53711, 53713, 53714, 53715, 53716, 53717, 53718, 53719, 53726

What specific types of maintenance work does HomeKeep™ provide?

An overview of maintenance tasks performed over the course of a year are as follows:

Heating, Venting, & Air Conditioning (HVAC):

Inspect and adjust belt and lubricate motor, clean AC condenser unit, clean drain pans, drain lines, evaporator coils, cooling coils, radiators, return air grills, floor registers, and system debris

Laundry:

Clean/change filters, deep clean dryer lint trap and lint screen, clean exhaust vent, vent pipe, and cap

Water Softener(s):

Clean salt bridges, brine tank, and resin tank; add salt to water softener brine tank

Appliances:

Clean/change refrigerator filter(s), clean condenser coils and drain holes, change RO filters, change water and air filters, clean range burners, change dishwasher filter, door seals, clean spray arm; clean/change range hood filters and fans

Water Heater(s):

Drain/lush tank, clean tank sediment, test pressure release valve

Detectors & Safety:

Test smoke, carbon monoxide, and Radon detectors/remediation, inspect fire extinguisher pressure, replace batteries in detectors

Electrical:

Test GFCI/GFI receptacles, breakers, panel, and outlets

Seasonal Updates:

Adjust humidity and ceiling fan direction, cover/uncover air conditioner, connect/disconnect hoses, water, and drain lines, install/remove storm windows

Air Health & Humidity:

Clean/change humidifier filter, condensation drain, heat exchange core, fans, grilles, duct ends, and air return vents; lubricate HRV/ERV/Air-to-Air fans; adjust humidity

Sump Pump(s):

Clean sump pump inlet screen and sump, lubricate pump bearings

Plumbing & Ventilation:

Exercise main water shut-off and shutoffs to plumbing fixtures

Doors, Cabinets & Windows:

Lubricate interior door hinges and adjust pins, lubricate and align cabinet doors, window hinges, and sliding tracks

Fireplace(s):

Clean fireplace glass, debris, pilot, and burners

Garage:

Clean rails and sensors, tighten and lubricate rails and hinges, adjust threshold, align sensors, and test safety features

External Vents & Systems:

Clean external air vents/ducts/screens, HVAC systems, and window wells; level air conditioner

Who are the maintenance people coming into my home?

Our “HomeKeepers” are experts in home upkeep. They typically come from a background in home inspection and/or are well-trained handymen. Each specialist goes through rigorous training, covering every area of the home upkeep process and general maintenance inspection, and maintains in-depth product knowledge (consistent with manufacturer recommendations).


Additionally, each HomeKeep maintenance specialist must maintain the cultural requirements of the business. They must be knowledgeable, courteous, helpful, and have the same level of passion for taking care of homes as we do.